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EMERGENCY UPDATE - JAN 23, 2015

Dear Wedgwood Residents:

We again thank you for your patience and cooperation as we continue to work though the aftermath of this tragic event.

As promised, we are now ready to coordinate the retrieval of your emergency belongings only.  We are asking each resident to sign up for emergency retrieval date.  The first schedule date will be for emergency items only.  The 2nd will be FOR the permanent move out of the Wedgwood Community.  [WE WILL PROVIDE THE DATES FOR THE PERMANENT MOVE WITHIN A FEW WEEKS.]

We will be conducting the retrieval of “EMERGENCY ITEMS ONLY” on the listed dates below: 

  • Floor 10               Friday,    January 30, 2015               8:00 am
  • Floor 9                 Monday, February 2, 2015               8:00 am
  • Floor 8                 Monday, February 2, 2015               1:00 pm
  • Floor 7                 Tuesday, February 3, 2015               8:00 am
  • Floor 6                 Tuesday, February 3, 2015               1:00 pm
  • Floor 5                 Wednesday, February 4, 2015          8:00 am
  • Floor 4                 Wednesday, February 4, 2015          1:00 pm
  • Floor 2                 Thursday, February 5, 2015             8:00 am
  • Floor 1                 Thursday, February 5, 2015             1:00 pm

Floor 11 will be scheduled at a later date.

Floor 3 sustained substantial damage; we will be setting individual meetings with each resident of floor 3 in the coming weeks.

A 30 minute orientation will take place in the lobby prior to being escorted up to the designated floor.  You have the option to bring one person/HELPER with you for assistance with your emergency retrieval items.  A brief handout will be given at each orientation to discuss details for this procedure.  Local police and firemen will be onsite directing all aspects of this process to ensure a safe and orderly process.

Emergency items must fit in one 66 quart plastic tote per apartment.  We will provide these totes for you.

Here are examples of items that you may wish to put on your list.

  • Money 
  • Jewelry 
  • Important documents 
  • Immediate personal needs 
  • Important keepsakes 

Proof of identification will be required. We will allow for one hour inside of your apartment home.  You may want to create a list of items you want to obtain on this initial visit prior to coming.

If you are sending a friend, family member, or representative in your place, that person will need valid identification and a valid power of attorney.  No representative will be allowed entry without either being accompanied by a resident whose name is on the lease or these documents.  No exceptions.

We are very appreciative of your support during this difficult time.  We also appreciate the continued support of all those in the City and community who are stepping up to be of help.  Because this process will be emotional and stressful, we will not be able to accommodate the press, attorneys, or members of the general public during this process.  To be respectful to all residents and to create an orderly process, they will be asked to wait off premises.

Again, we thank you for working with us, and for your patience during this time.

Questions, as always, can be directed to 210-344-0261 or the Wedgwood Hotline at 877-304-5668.

 

EMERGENCY UPDATE - JAN 13, 2015

We thank you for your patience and cooperation as we all work through the aftermath of the tragic fire.

We also thank BCFS, Meals on Wheels and the Red Cross--along with the Mayor and City agencies for their continued support.

You do not owe anything for your hotel stays.  We are covering that cost and will do so through January 20th.  Meals on Wheels services will continue service through January 20th.  Please make arrangements to either move from the hotel beginning January 20th or arrange with the hotel to extend your stay at your cost.

As you know, you do not owe January rent.  And we have your security deposits ready to return to you.  Our staff will be distributing the security deposit checks this Wednesday and Thursday from 9-11am and 1-3pm in each hotel.  For those residents already settled in new homes, we will contact you to get you the security deposit.

In terms of retrieving belongings, here is the current plan:  the Wedgwood building is not habitable as you know.  A number of inspections, including investigations, are ongoing.  These must be completed before we are allowed to have residents back in the building to retrieve essential belongings.

We hope -- and this is not a firm date -- that residents can briefly enter the building beginning in two weeks.  We will set up a schedule with time slots and help you choose a time that is good for you.  We will also accompany each resident and work with them as they select essential belongings -- we will carry the essential belongings for each resident.

As soon as we have firm information about when we can begin scheduling these brief trips to the building, we will let all residents know.  Please be thinking about which essential belongings you will select.  Given the condition of the building, it will be many weeks before all belongings can be retrieved.

Again, we thank all of you for working with us, and for your forbearance and patience during this time.  As always, questions can be directed to 210-344-0261 or the Wedgwood Hotline at 877-304-5668.

EMERGENCY UPDATE - JAN 8, 2015

Dear Wedgwood Residents:

We are writing to thank you for your patience and understanding over these last days.  As you know, we were all waiting for the results of inspections in order to know the next steps.

The inspections are now complete.  We have determined, along with independent experts, that the property will not be habitable for the foreseeable future.

While we had hoped for better news, it is now apparent that each resident should now find new housing.

As you know, you do not owe rent for Wedgwood for the month of January, nor will you be charged for the hotel stay.  As soon as you are settled, let us know your address and we will send you your security deposit.

We understand that each of our residents is eager to retrieve belongings.  We do not yet have clearance to enter the building for this purpose - we are working closely with all parties and will keep you informed.

As always, please call Wedgwood Offices at 210-344-0261 or the Wedgwood Hotline at 877-304-5668 with special requests or questions.

We are happy to discuss with you ways in which we can make this transition as seamless as possible.

We appreciate your patience, your cooperating and your understanding.  We remember those who were lost in this tragic fire and also thank the City and all those who have stepped forward to assist as at this time.

 

 

EMERGENCY UPDATE

Our thoughts and prayers are with each of you, those who have lost a family member in the tragic fire and to all who are displaced.

We appreciate the valiant efforts of the first responders, the Mayor, the City and all the organizations including churches who have stepped up to help us all.  As always, please continue to call the Wedgwood Offices at 210-344-0261 or the Wedgwood Hotline at 877-304-5668 to assist you as best we can.

As we discussed today, in cooperation with the City, there are several more inspections within the building that must be done before we can determine the future of the building.  We hope that these tests and checks will be completed within a week's time.  When we know the results of these tests, we will be in touch.

We also appreciate the work of our local hotels who are housing so many of our tenants.  We will do our best to keep you informed and to work with all available resources to assist you.

Wedgwood is a community within a greater community and we will be in touch with more information just as soon as possible.

We thank each of your for your cooperation, for your patience and for your courage at this time.

We are working toward a resolution for the Wedgwood community.  Our staff members along with local organizations will continue to be at your hotels to assist.  many of you have expressed your thanks to our staff for their efforts, which we appreciate.  Please continue to let us know how we can help as we all work together in the aftermath of this tragic fire.

Wedgwood Senior Apartments

6701 Blanco Rd San Antonio, TX 78216
T: 877-304-5668 T: 855-221-0311 Email Us